Cancellation, Weather & Refund Policies

Cancellation, Weather & Refund Policies

“EBH” = Engles Bounce Houses & Event Rentals

  • If a Cancellation takes place farther out than 1 Week (7 Full Days) time prior to the actual Event Date in question, EBH will issue a Refund for the entire invoice amount paid, but only if said invoice had originally been paid via Cash or Check. If said invoice had been paid via Credit Card, the total invoice amount with an exception of a subtraction of 10% will be Refunded. EBH reserves the right to keep the 10% due to unavoidable costs from Merchant Service Processing Fees. These fees only apply when a customer pays an invoice via Credit Card. EXAMPLE:  In the event of an invoice totaling an amount of $100.00. If said invoice was originally paid via Credit Card, the Card Holder would receive a total $90.00 back onto the exact same Credit Card that was used to pay the original invoice amount. EBH cannot Refund Cash back for a Refundable amount that was originally paid via Credit Card. NOTE:  Please allow 7 to 14 Full Business Days for a Refund to be Deposited back onto a Card Holders Credit Card or back into a Customer Bank Account.
  •  If a Cancellation takes place inside of 1 Week (7 Full Days) time but not on or during the day of the Event Date in question, EBH reserves the right to keep the 30% Deposited amount. EXAMPLE:  In the event of an invoice totaling $100.00. If a 30% Deposit had been paid prior, which would total the Deposited amount to $30.00. The $30.00 Deposited amount would be Non Refundable. However, if said invoice had been paid in full when only a 30% Deposited amount had been required. A Refund amount of $70.00 would be issued the same way it was received. EBH cannot Refund Cash back for a Refundable amount that had been originally paid via Credit Card. NOTE:  Please allow 7 to 14 Full Business Days for a Refund to be Deposited back onto a Card Holders Credit Card or back into a Customer Bank Account.
  • If a Cancellation takes place on or during the same day of the Event Date in question, EBH reserves the right to keep at or all the way up to 100% of the paid in full invoice amount.
  • If a Cancellation takes place due to Bad Weather and is farther out than 1 Week (7 Full Days) time prior to the actual Event Date in question, EBH will issue a Refund for the entire invoice amount paid, but only if said invoice had originally been paid via Cash or Check. If said invoice had been paid via Credit Card, the total invoice amount with an exception of a subtraction of 10% will be Refunded. EBH reserves the right to keep the 10% due to unavoidable costs from Merchant Service Processing Fees. These fees only apply when a customer pays an invoice via Credit Card. EXAMPLE:  In the event of an invoice totaling an amount of $100.00. If said invoice was originally paid via Credit Card, the Card Holder would receive a total $90.00 back onto the exact same Credit Card that was used to pay the original invoice amount. EBH cannot Refund Cash back for a Refundable amount that was originally paid via Credit Card. NOTE:  Please allow 7 to 14 Full Business Days for a Refund to be Deposited back onto a Card Holders Credit Card or back into a Customer Bank Account.
  • If a Cancellation takes place due to Bad Weather inside of 1 Week (7 Full Days) time but not on or during the day of the Event Date in question, EBH reserves the right to keep the 30% Deposited amount. EXAMPLE:  In the event of an invoice totaling $100.00. If a 30% Deposit had been paid prior, which would total the Deposited amount to $30.00. The $30.00 Deposited amount would be Non Refundable. However, if said invoice had been paid in full when only a 30% Deposit amount had been required. A Refund amount of $70.00 would be issued the same way it was received. EBH cannot Refund Cash back for a Refundable amount that had been originally paid via Credit Card. NOTE:  Please allow 7 to 14 Full Business Days for a Refund to be Deposited back onto a Card Holders Credit Card or back into a Customer Bank Account.
  • If a Cancellation takes place due to Bad Weather on or during the same day of the Event Date in question, EBH reserves the right to keep at or all the way up to 100% of the paid in full invoice amount. However, EBH will also offer a straight across Reschedule Date at no additional cost unless customer makes changes to order or delivery status. A Rain Check can also be issued reflecting equal to or less than the original paid invoice amount, good for up to 1 year after the original Event Date in question.

Still Have Questions?


EMAIL US:  Info@EnglesBounceHouses.com

CALL US:  (817) 965-7558

VISIT US:  317 SW Wilshire Blvd Suite 103, Burleson, TX 76028

 

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